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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN-3128252 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

removed administration charges totalling £72 and interest of £117.93Charges and fees

requested that any adverse information due to non-payment that had been exchanged with the credit reference agencies be removedCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3128252.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.