Vauxhall Finance plc

Financial Ombudsman decision DRN-3128017 Upheld

Upheldoutcome, as published by the Ombudsman

£8,640redress stated in the decision

Tue Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mr A has complained that Vauxhall Finance plc (“Vauxhall” or “the lender”) was irresponsible to have agreed car finance for him in 2016.Irresponsible lending

Vauxhall should also remove any negative information about the account from Mr A’s credit file and mark it as settled.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3128017.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.