HSBC Bank plc

Financial Ombudsman decision DRN-3126694 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

HSBC ought to have realised that Mrs S was experiencing financial difficulty by January 2017 and so shouldn’t have added any more interest, fees and charges from this point onwardsTreatment in financial difficulty

Mrs S has complained that HSBC Bank Plc continued charged her excessive amounts for her overdraftCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3126694.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.