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Revolut Limited
Financial Ombudsman decision DRN-3125816 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Dec 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Revolut blocked Mr A’s account in late 2018 to conduct an account review.Funds blocked or frozen
Revolut took too long to review Mr A’s complaint. It had a backlog of accounts to review, but this is not a good enough reason for Mr A to have waited nearly 15 months without having use of his account.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3125816.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.