Shawbrook Bank Limited

Financial Ombudsman decision DRN-3124748 Upheld

Upheldoutcome, as published by the Ombudsman

£444redress stated in the decision

Tue Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Make sure Ms C’s credit file shows the loan being repaid in full (not partially) in July 2020.Credit file reporting

Ms C complains that Shawbrook Bank Limited said there was a shortfall to be repaid when her loan term ended – and that it took one payment too many for her loan.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3124748.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.