HSBC UK Bank Plc

Financial Ombudsman decision DRN-3124621 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused

In the Ombudsman’s words

HSBC decided to end its relationship with Mrs B and Mr N. The bank wrote to them on 19 January 2021 to advise that it would be closing their account in two months’ time.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3124621.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.