HSBC Bank plc

Financial Ombudsman decision DRN-3124553 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs B complained to HSBC that her personal situation has been affected by the charges applied to her account and that she is in financial hardship because of this.Treatment in financial difficulty

Mrs B is unhappy at the interest and charges HSBC UK Bank Plc (“HSBC”) applied to her account over the years.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3124553.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.