Bank Of Baroda (UK) Limited

Financial Ombudsman decision DRN-3123977 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

left its trustees without access to the accountFunds blocked or frozen

Bank of Baroda had made an error as the trustees had been removed from the mandate without the relevant authorityService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3123977.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.