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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-3122659 Not upheld
Not upheldoutcome, as published by the Ombudsman
£789redress stated in the decision
Thu Mar 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Ms W complains about the charges applied by BMW Financial Services(GB) Limited (BMWFS) when her car finance agreement ended.Charges and fees
Her credit file had been negatively impacted due to this dispute about the charges.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3122659.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.