Halifax Limited

Financial Ombudsman decision DRN-3122655 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

the system on which the mortgage account is held and administered is an historic oneMortgage administration

Ms R is unhappy at the customer service she received from Bank of Scotland Plc trading as Halifax when she contacted the bank to discuss her mortgage account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3122655.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.