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Financial Ombudsman decision DRN-3115895 Upheld

Upheldoutcome, as published by the Ombudsman

£1redress stated in the decision

Tue Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Remove any interest and charges that it applied to Mr E’s account between January and May 2021Charges and fees

Amend the default date on Mr E’s credit file from September 2021 to 30 May 2020Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3115895.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.