HSBC UK Bank Plc
Financial Ombudsman decision DRN-3113640 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
HSBC ought to have realised that Mrs D was experiencing financial difficulty by 17 January 2014 and so shouldn’t have added any more interest, fees and charges from this point onwards.Treatment in financial difficulty
HSBC acted unfairly when it continued charging overdraft interest and associated fees on Mrs D’s overdraft from 17 January 2014.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3113640.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.