HSBC Bank plc

Financial Ombudsman decision DRN-3111759 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr A was unlikely to be able to sustainably repay his overdraft and should have stopped providing it on the same terms. It should have instead treated Mr A with forbearanceTreatment in financial difficulty

unfairly continued applying charges to his overdraftCharges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3111759.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.