Barclays Bank UK PLC

Financial Ombudsman decision DRN-3111391 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr R is unhappy that Barclays Bank UK PLC (Barclays) have held him responsible for a loan taken out in his name, as well as some additional payments made from his account. Mr R says he didn’t take out the loan or make the subsequent transactions.Unauthorised transaction

Barclays have admitted as such. For the length of time taken as well as being provided with incorrect information, I do think it was reasonable for Barclays to award some compensation for this.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3111391.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.