Barclays Bank Plc
Financial Ombudsman decision DRN-3110434 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr F complained because Barclays Bank UK PLC didn’t provide the help and support he expected, when he reported fraudulent debit card transactions against his current account.APP scam refund refused
Mr F said that he was affected by his balance being reduced, as well as the time taken out of his working day.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3110434.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.