Santander UK Plc
Financial Ombudsman decision DRN-3107441 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Santander said it wasn’t satisfied with her explanation and so it closed her account and didn’t let her have the money.Account closed or refused
Miss Y complains that Santander UK Plc registered a marker about her at CIFAS, the national fraud database.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3107441.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.