Santander UK Plc
Financial Ombudsman decision DRN-3106312 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr and Mrs L complain that Santander UK Plc hasn’t made enough enquiries about their mortgage and the status of their repayment plan. They also feel it hasn’t done enough to offer them alternative interest rates.Interest and rates
Mr and Mrs L also think Santander needed to do more to check the status of their plan for repaying the mortgage at the end of the term.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3106312.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.