N26 Bank GmbH

Financial Ombudsman decision DRN-3105639 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

N26 closed Mr L’s account and loaded a CIFAS marker against him.Account closed or refused

Mr L was unhappy with her response he said she hadn’t listened to the information he had provided.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3105639.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.