Moneybarn Limited
Financial Ombudsman decision DRN-3105392 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
he said that he was having financial difficulties and would start repayments the following monthTreatment in financial difficulty
Moneybarn has no record of Mr M changing the details of the direct debit for his monthly payment and it said in its final response letter to him that its inbound telephone reports had no record of a call from Mr M between May 2017 and December 2019Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3105392.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.