Barclays Bank UK PLC

Financial Ombudsman decision DRN-3105269 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu May 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Barclays Bank UK PLC granted the director access to all of themIdentity checks and access

W said the bank had caused a breach of W’s dataData and privacy

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3105269.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.