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American Express Services Europe Limited

Financial Ombudsman decision DRN-3105040 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr C complains that American Express Services Europe Limited (Amex) failed to refund a transaction that he didn’t recogniseUnauthorised transaction

wrongly reported the situation to the credit reference agencies resulting in a worsened credit ratingCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3105040.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.