Barclays Bank UK PLC

Financial Ombudsman decision DRN-3103204 Upheld

Upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Thu Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr A complains about how Barclays Bank UK PLC trading as Barclaycard responded to his request that its annual fee be waived and the poor service which followed.Charges and fees

Mr A complains about how Barclays Bank UK PLC trading as Barclaycard responded to his request that its annual fee be waived and the poor service which followed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3103204.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.