Lloyds Bank PLC

Financial Ombudsman decision DRN-3102655 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr G also said his account had also been frozen three times.Funds blocked or frozen

I can see that Mr G’s account did receive a payment on 26 February. I understand it can be unpleasant and stressful to be told that lending may be withdrawn, but, although I know that Mr G will disagree, I don’t think that the actions Lloyds took in writing to Mr G about his current account were intended to be threatening in nature.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3102655.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.