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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-3102546 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

The agreement itself said that a charge of £30 would apply each time a direct debit was cancelled or a monthly payment was not made.Charges and fees

It acknowledged that it had not dealt with Mrs K’s correspondence as it should have doneComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3102546.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.