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Lloyds Bank PLC
Financial Ombudsman decision DRN-3099390 Not upheld
Not upheldoutcome, as published by the Ombudsman
£550redress stated in the decision
Fri Dec 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr C complains about how Lloyds Bank PLC dealt with his mortgage account and the service he received when he found out there was a credit balance.Mortgage administration
And he complained about the service Lloyds provided when he asked them for an explanation.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3099390.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.