Ulster Bank Ltd

Financial Ombudsman decision DRN-3099152 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Tue Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Credit file reporting, Service failure

In the Ombudsman’s words

Refund all fees that have been applied to the accountCharges and fees

Refund all interest that has been applied to the accountInterest and rates

remove any adverse information (including any default) it may have registered with credit reference agenciesCredit file reporting

gave him incorrect information when it told him it had placed a stop on a chequeService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3099152.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.