Klarna Bank AB (publ)

Financial Ombudsman decision DRN-3098997 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sun Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr B complains that Klarna Bank AB (publ) didn’t advise him of the date his payments would be made prior to him entering into a fixed-sum credit agreement and that it gave him misleading information about changing his payment date.Product mis-sold

Our investigator considered the issues and said Klarna hadn’t acted fairly or provided good customer service and that this had caused Mr B some worry.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3098997.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.