Metro Bank PLC

Financial Ombudsman decision DRN-3098908 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Product mis-sold

In the Ombudsman’s words

blocking the account while it did soFunds blocked or frozen

Metro declined Mr K’s request for a second withdrawal of £10,000 and conducted a review – blocking the account while it did so. Metro queried F’s eligibility for the Bounce Back Loan it had obtainedProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3098908.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.