Scottish Building Society

Financial Ombudsman decision DRN-3098164 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr T complains that the Scottish Building Society closed his accountAccount closed or refused

SBS certainly should have sent Mr T a third final response letter in response to his complaint about the account closure.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3098164.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.