Nationwide Building Society

Financial Ombudsman decision DRN-3098014 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Tue Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Ms H is complaining about the way Nationwide Building Society has handled a chargeback request she made following a transaction on her basic bank account.Card dispute or chargeback

She’s also complaining about the way it’s treated her – particularly failing to make reasonable adjustments to support her.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3098014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.