Barclays Bank UK PLC

Financial Ombudsman decision DRN-3097872 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Dec 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs S complain that Barclays Bank UK PLC treated them unfairly after the term of the interest only portion of their mortgage ended.Mortgage administration

I think a payment of £250, which Barclays has already agreed to, for the upset caused by its handling of the matter is fair in the circumstances.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3097872.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.