Arrow Global Limited

Financial Ombudsman decision DRN-3095171 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Arrow was made aware Mrs D was unwell in September 2019. Arrow placed the account on hold for 90 days, which seems reasonable in the circumstances and the sort of steps I’d expect to see it take.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3095171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.