Barclays Bank UK PLC

Financial Ombudsman decision DRN-3092387 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

The complaint Mr S complains about Barclays Bank UK PLC and the difficulties he faced when attempting to open a new business bank account.Account closed or refused

She recognised the issues Mr S had faced when trying to call Barclays and the fact he’d needed to make unnecessary calls due to the information he was provided.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3092387.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.