Northern Bank Limited

Financial Ombudsman decision DRN-3091613 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Ms O complains that Northern Bank Limited (trading as Danske Bank) didn’t do enough to help prevent her losing money to a scam.APP scam refund refused

Northern Bank are bound by the card scheme provider’s chargeback rules which in this case is Mastercard.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3091613.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.