Accord Mortgages Limited

Financial Ombudsman decision DRN-3091514 Upheld

Upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Mon May 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Ms R and Mr S complain that they were charged an Early Repayment Charge (ERC) by Accord Mortgages Limited (Accord).Mortgage administration

Accord said they’d provided misleading advice on the telephone call – and admitted they’d given the wrong information to Ms R and Mr S.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3091514.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.