Ramsdens Financial Limited

Financial Ombudsman decision DRN-3090652 Upheld

Upheldoutcome, as published by the Ombudsman

£49redress stated in the decision

Fri Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

interest had continued to be added to his debtCharges and fees

I’m upholding Mr H’s complaint and directing Ramsdens Financial Limited to pay Mr H the £49.14 surplus from the sale of the jewellery he pawned with them.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3090652.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.