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American Express Service Europe Limited (AESEL)

Financial Ombudsman decision DRN-3090325 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

suspended his credit card accountFunds blocked or frozen

Amex’s representative couldn’t provide Mr L with an amount that he needed to pay at that timeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3090325.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.