Metro Bank PLC

Financial Ombudsman decision DRN-3090302 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

I’m satisfied they are to be considered as ‘unauthorised’ for the purposes of the PSRs 2017.Unauthorised transaction

Rules cited

Payment Services Regulations 2017, CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3090302.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.