Barclays Bank UK PLC

Financial Ombudsman decision DRN-3087700 Not upheld

Not upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Fri Dec 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

They said, because the mortgage had only been recorded in Mr R’s name, this had significantly impacted his credit file.Credit file reporting

Barclays has made an error here. The application for this mortgage was made in joint names – I’ve seen evidence of that. But the mortgage was set up with Mr R as the only borrower.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3087700.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.