HSBC UK Bank Plc
Financial Ombudsman decision DRN-3083961 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Dec 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
it sent out a restriction and closure notice in mid-November 2020Account closed or refused
HSBC didn’t complete the review by the deadline it gave for restricting K’s accountsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3083961.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.