Lloyds Bank PLC

Financial Ombudsman decision DRN-3081299 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

a block was put on the account on 13 November 2020Funds blocked or frozen

Lloyds did set deadlines for K to adhere to, and on more than one occasions, pursued K prior to the deadline expiringService failure

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3081299.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.