Barclays Bank UK PLC

Financial Ombudsman decision DRN-3080876 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mrs T complains that Barclays Bank UK PLC won’t refund a disputed transaction of £5,000 which was withdrawn in cash at a branch from her account. She says she didn’t take the money out and she’s the victim of fraud.Unauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3080876.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.