TSB Bank plc

Financial Ombudsman decision DRN-3079309 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr H complains that TSB Bank Plc didn’t do enough to prevent him losing money in what he says was an investment scam.APP scam refund refused

The payments went to a merchant I’ll refer to as ‘O’ and were to fund an investment / trading account.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3079309.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.