Barclays Bank UK PLC

Financial Ombudsman decision DRN-3079233 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Mon Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Barclays has told us that it did advertise that it would waive three months of account fees, overdraft fees and overdraft interest from 13 March 2020 to assist its customers. I’ve seen copies of B’s statements and I can see these weren’t deducted as agreed by the bank.Charges and fees

The bank has acknowledged that it could have responded more quickly to one of B’s email enquiries and with the final response to B’s complaint - but it has apologised and offered £125 compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3079233.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.