Lloyds Bank PLC

Financial Ombudsman decision DRN-3077573 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Mr W complains Lloyds Bank PLC cancelled his debit and credit card unfairly, closed his accounts unfairlyAccount closed or refused

I’m satisfied Mr W should be compensated for the frustration he was caused by Lloyds delay.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3077573.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.