Barclays Bank UK PLC

Financial Ombudsman decision DRN-3076753 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Barclays has given me records of Mr R’s credit card. These records range from 2013 till 2018. I note from 2014 there isn’t any spending activity on the account.Account closed or refused

Barclays have however asked Mr R to go into a branch with identification for it to process his SAR.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3076753.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.