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Financial Ombudsman decision DRN-3076509 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
declined a transaction for £9.99 on Mr O’s credit cardPayment delayed or failed
the agent agreed to raise a complaint, but within moments told him that the answer to his complaint is that it’s rejectedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3076509.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.