Bank of Scotland Plc

Financial Ombudsman decision DRN-3075542 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs K complained to Halifax. It apologised for the poor service, wrong information being given and inconvenience caused. It paid Mrs K £100 in recognition of this, however, this payment was made before the letter explaining the payment was received by Mrs K and so she didn’t know what it related to.Complaint handling

Mrs K complains about the service of Bank of Scotland plc, trading as Halifax, (Halifax) when she paid money into her account and opened an account on behalf of her child.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3075542.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.