Starling Bank Limited

Financial Ombudsman decision DRN-3075090 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Starling started a chargeback process to challenge the payments on Mr L’s behalf.Card dispute or chargeback

Mr L complains that Starling Bank Limited failed to conduct a proper investigation into payments he didn’t recognise.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3075090.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.