Lloyds Bank PLC

Financial Ombudsman decision DRN-3074146 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Nov 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr M complains that Lloyds Bank PLC didn’t pursue his chargeback claim and then told him he was out of time.Card dispute or chargeback

I do think it could have provided clearer information when the chargeback was raised about the return of the cooker.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3074146.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.